Refund Policy
Last updated: 15th February 2026
At Neckora™, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
For any return or refund inquiries, please contact us at:
support@neckora.com
60-Day Return Policy
We offer a 60-day return policy, which means you have 60 days from the date you receive your item to request a return.
To be eligible for a return:
The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
You must provide proof of purchase (order confirmation email or receipt).
Items returned without prior approval will not be accepted.
How to Start a Return
To initiate a return, please contact us at:
support@neckora.com
Once your return request is approved, we will provide instructions on how and where to send your package. Please do not send items back without receiving confirmation from us first.
Return Shipping Costs
Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong product, contact us immediately so we can evaluate the issue and provide a suitable solution.
Non-Returnable Items
We cannot accept returns for:
Gift cards
Used or damaged items not caused by us
Items returned beyond the 60-day return period
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
Your refund will be issued to your original payment method within 10 business days.
Please note that banks or credit card providers may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@neckora.com
Exchanges
If you would like to exchange a product, please contact us first. The fastest way to receive a replacement is to return the original item (once approved) and place a new order.
Contact Us
If you have any questions about our Refund Policy, please contact:
Email: support@neckora.com
